The most important pioneering customs projects

           Based on the royal initiatives related to promote the investment environment in the Kingdom and enhance cooperation between the public and private sector and initiatives towards power austerity policy of the government and improve the level and quality of services provided to of service recipient, according to the best international practices in building a network with partners issued by the World Customs Organization in order to improve the performance of its operations and achieve cooperation and integration and sustainability of relationships with partners. The department has developed the different Customs operations, also worked on the establishment of a number of projects and activities that contribute to achieving its strategic goals, including as following:

1) Customer Service Unit (CSU) - Electronic Transaction Process

  • The customers service project (CSU) is one of the most important projects developed for the service of the service recipient so that the customer who needs the electronic services applied in the directorates can come to the reception section in the Department and submit the application, to archive it and scan all the required documents and send them to the concerned directorate electronically and follow up procedures from the customer service office on the display or select the response method via(E-mail, SMS or Department’s website) without waiting in the hall. The number of electronic services included in the system was 68 electronic services. The implementation of services during the year 2015 through the website of the Department so that the service recipients can submit the application directly through the website. In 2016, the customer service system for correspondences was adopted by the Prime Minister as a centralized system for the government agencies and implement it in stages, with the obligation of government institutions not to buy an internal correspondence system (bureau).

2) • Electronic connectivity with the public and private sectors

  • In 2016, Jordan Customs expanded the electronic connectivity and exchange of information with other agencies to include Aqaba Development Company. Many ministries and institutions have been addressed for electronic connectivity and exchange of information. The number of agencies connected electronically by the end of 2016 was (33) governmental and private agencies.

3) Electronic connectivity and information exchange with Arab countries

  • The process of electronic connectivity and exchange of information with the Arab countries aims to simplify the procedures of international trade exchange, thus it enhances trade relations between the Kingdom and the Arab countries. The number of countries that have been connected electronically (7) countries until the end of 2016 are: Saudi Arabia, Syria, Abu Dhabi, Palestine and Agadir Agreement countries (Egypt, Tunisia, and Morocco). During the year 2016, many pioneer projects have been implemented or expanded to facilitate and streamline procedures and thus improve Customs processes. These include: electronic payment, pre-clearance, electronic inspection, export and import license project, exemption pledges system, temporary admission, exemptions for special needs, exemptions of diplomats, investment promotion, BI system, and development of the Department’s website. In 2016 several supporting systems have been computerized such as: RFID system the first phase, collection campaigns, exemptions for the areas surrounding Aqaba, movable funds, court testimonies, and customs certificates and engines..

4) Renewable energy

  • Jordan Customs is considered one of the first departments in the field of renewable energy, particularly solar energy to produce electricity through photo voltaics, Where the department has run the first solar power plant in Wadi Al-Youtom center south of the kingdom, followed by the second plant of WadiAraba Customs center. The department completed the installation of the third plant in the accommodation facility of Aqaba Customs center during the first quarter of 2015. Due to the large success achieved by the Customs in this field, the department obtained a grant from the US aid program (USAID) to build the fourth plant in Anti-smuggling Directorate building. The Customs did not stop at this point, therefore in 08/23/2015 they achieved the fifth plant in the Anti-smuggling center Al-Ruwaished area resulted in 2015 a production capacity of electricity as (1098 MWh) valued at 285,840 JD besides that reducing carbon dioxide emissions amount of (724 TON).

5) Website development

  • This project aims to develop the electronic Customs website (WWW.CUSTOMS.GOV.JO), which is to develop the site's infrastructure to suit the needs of public e-government services and to develop e-Customs services provided to the customers of the department and its employees. It aims to improve the provision of electronic service in terms of efficiency and speed, accurate information and attractive design templates that make it easier for customers to interact with the services on the website.
  • New electronic services have been developed for the new recipients (a system for exemption of disabled persons, vehicles price entry system by brand agents, inspection system, and financial claims inquiry system) and the updating of the contents of the website
  • The website was awarded of the technological innovation of the e-government shield at the level of the Arab government websites.
  • The website was launched with high-quality technologies in addition to social media in 2017.

6) Telecommunications and Electronic Control

  • ( X-Ray) Inspection Equipment
  • In 2016, the Customs Department installed (4) x-ray machines at both the King Hussein Bridge Customs house and Al-Durra Customs house as well as a small X-Ray (Van Bus) at Al-Omari Customs house, in order to enhance the Customs role in the inspection process, checking the cargo vehicles and accelerating their movement without the need for actual inspection unless necessary.
  • TV Monitoring System
  • This system provides, through more than (350) TV cameras, a live monitoring for Customs operations and the movement of passengers, goods and modes of transport. This also entails observations and information passed to Customs officers at borders to assist them with undertaking their official duties and supervising them up by direct officer in charge or by the Director General at their work places.
  • Anti- Smuggling
  • Through its qualified cadres in 2016, the Customs Department managed to seize a number of smuggling cases and Customs violations. The table below shows the number of cases collected in 2016 and the quantity of drugs seized.

7) Development of the Customs Department’s data base and Customs houses

    The Department databases were developed using the fastest and latest Oracle database processing system in the world (EXADATA X5-2), the first of its kind in the Kingdom in public and private sectors, in addition to the application of ZFS technology, which is the latest technology for the backup and maintenance of databases. The Department and Customs houses systems have been developed and switched from centralism to decentralism using WEB technology, and access to computerized systems through the Cluster networking, and application of (high availability) and (high redundancy) to ensure that these systems are not disrupted.

8) Electronic archiving system

  • The system has been implemented since its launch until the end of 2016 in 25 directorates with 74 sections in these directorates. A central archiving center has been established that includes all the declarations of the Customs houses in Amman Customs house. The number of archived declarations electronically in the Customs houses was (1,479) million Customs declarations included (35) million documents and the number of documents archived electronically in the directorates of the Department was (1,795) million documents..

9) Electronic tracking and Transit trucks management system :

    This aims at facilitating and expediting Transit trade and controlling the movement of Transit trucks passing through the Kingdom by using the latest telecommunications technologies, satellites and digital maps to detect any violations during the trip, and this system has been connected with X-ray, in addition to Customs Escort Directorate that works as a true supporter for such system. E-tracking service-charges accounted for (4.7) millions JDs during 2016, while the number of tracked Transit trucks accounted for (117.289) thousand escorted trucks during 2016.

10) • Inquiry service project (integrated Tariff) on Customs external website

    This service was redesigned during the development of the e-Customs website ( to adapt the needs of e-government services and the development of e-Customs services provided to the Department's customers. The information was linked to the ASYCUDA World (Module Tariff) to offer up dated comprehensive inquiry services for Customs tariff containing information regarding the rates of Customs duties and taxes, the agreements applicable to the tariff H.S code in addition to the exact Customs description used in Customs declarations.